Your privacy, clearly explained.

1. Information We Collect

When you use StreamPlanet, request a demo, or contact our team, we may collect information that you voluntarily provide.

• Your name
• Your country or region
• Your email address or other contact information
• Your preferred contact method
• Your device or platform information
• Your demo or membership preferences
• Messages submitted to our support team

Our website and technology providers may also automatically receive limited technical information such as browser type, device type, IP address, referring pages, and general website activity.

2. How We Use Your Information

We may use information collected through StreamPlanet to:

• Respond to questions and support requests
• Arrange and provide free demos
• Understand your device and viewing requirements
• Recommend an appropriate membership or setup
• Assist with device compatibility and onboarding
• Provide important service-related communications
• Improve our website, guides, and customer experience
• Help prevent fraud, abuse, or misuse
• Meet applicable legal or regulatory obligations

StreamPlanet does not sell your personal information.

3. Demo Requests

When you request a free demo, we may use the information you provide to understand your preferred region, device, viewing requirements, and preferred contact method.

Requesting or receiving a free demo does not require you to purchase a StreamPlanet membership.

4. Contact and Messaging Platforms

You may choose to communicate with StreamPlanet through supported services such as WhatsApp, Telegram, email, Discord, Messenger, or other communication platforms.

When you use a third-party communication service, information may also be processed according to that provider's own privacy policy and terms.

5. Shopify and Other Service Providers

StreamPlanet uses third-party technology and infrastructure providers to operate its website and related functionality. Our website currently uses Shopify infrastructure.

These providers may process limited information where reasonably necessary for website hosting, functionality, analytics, security, communications, fraud prevention, or related operational purposes.

6. Cookies and Similar Technologies

StreamPlanet may use cookies and similar technologies to support normal website operation and improve your browsing experience.

• Keep essential website features working
• Remember certain website preferences
• Understand traffic and website performance
• Improve usability and customer experience
• Support security and fraud prevention

Your browser may allow you to restrict or disable certain cookies. Disabling essential technologies may affect some website functionality.

7. Payment Information

Where payment is required, available payment instructions or payment methods may be provided separately.

StreamPlanet does not intentionally request that customers submit complete payment-card credentials through general contact or demo forms.

Where a third-party payment service is used, that provider may process information according to its own privacy, security, and processing practices.

8. Data Retention

We may retain personal information for as long as reasonably necessary to provide services and support, maintain appropriate business records, resolve disputes, prevent abuse, and meet applicable obligations.

Information that is no longer reasonably required may be deleted, anonymized, or otherwise removed where appropriate.

9. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, or inappropriate disclosure.

However, no online service, storage system, website, or electronic communication method can be guaranteed to be completely secure.

10. Third-Party Links and Services

StreamPlanet may contain links to third-party websites, applications, players, communication platforms, or other services.

We are not responsible for the privacy practices, security, or content of third-party services. We encourage users to review the relevant provider's policies before providing personal information.

11. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights concerning your personal information.

These may include the ability to request:

• Access to certain personal information we hold about you
• Correction of inaccurate information
• Deletion of certain information
• Restriction of certain processing
• Withdrawal from non-essential communications

Privacy-related requests may be submitted through our Contact page.

12. Children's Privacy

StreamPlanet is not intended for children who are legally unable to enter into online service agreements in their jurisdiction.

We do not knowingly seek to collect personal information directly from children for membership purposes.

13. International Users

StreamPlanet may serve users located in different countries and regions.

Because our website, technology providers, communication tools, and support services may operate internationally, information may be processed in countries other than the country in which you live.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology providers, operating practices, or applicable requirements.

The latest version will be published on this page together with its updated revision date.