Simple terms for a better experience.

1. Acceptance of These Terms

By accessing StreamPlanet, requesting a demo, purchasing a membership, or otherwise using our website or services, you agree to these Terms of Service.

If you do not agree with these terms, you should not purchase or continue using a StreamPlanet membership.

2. About StreamPlanet

StreamPlanet provides streaming-related memberships, setup assistance, device guidance, demos, and customer support according to the membership and setup selected.

Features, catalogue size, regions, quality levels, compatible devices, and other characteristics may differ between memberships.

3. Free Demo

StreamPlanet may offer prospective customers a limited free demo so they can test compatibility and the general viewing experience before purchasing a membership.

• Demo access may be time-limited
• Demo availability may depend on region and device
• Demo content or performance may vary during the test period
• A demo does not require you to purchase a membership
• Repeated or abusive demo requests may be declined

We encourage customers to use the demo to check their device, internet connection, compatibility, and viewing expectations.

4. Membership Plans

StreamPlanet currently offers different membership levels designed around different coverage and viewing needs.

• Orbit is designed around selected regional markets
• Horizon is focused on the US, UK, Europe, and Gulf markets
• Cosmos provides our broadest global coverage

Plan features, available catalogue, regions, resolutions, and other specifications may change as the service evolves.

5. Accounts, Connections and Device Use

Each StreamPlanet connection is provided as a separate account unless otherwise stated.

Individual memberships include one account. Multi-account bundles may include 2, 3, or 5 separate accounts according to the bundle purchased.

Customers may be asked to identify the devices they intend to use so we can provide appropriate setup guidance.

• Supported devices may vary by player or setup method
• Each purchased connection receives separate access credentials
• Use beyond the number of purchased connections is not permitted
• Changing devices may require a new setup or player configuration
• Device compatibility should be checked during the demo where possible

6. Premium Player Inclusion

Certain annual StreamPlanet memberships may include access to a supported premium player for each eligible compatible account or device, according to the membership purchased.

Monthly memberships do not include a paid player unless specifically stated otherwise.

Player licenses, activation rules, supported devices, and technical requirements may be determined by the relevant third-party player provider.

7. Service Availability

Streaming availability is dynamic and may vary over time. StreamPlanet does not guarantee that every channel, event, movie, series, region, or source will remain available at all times.

Availability may be affected by factors including:

• Region or geographic location
• Source availability
• Event schedules and timing
• Device compatibility
• Internet and network conditions
• Temporary technical issues or maintenance
• Changes made by third-party providers

8. Video Quality and Resolution

References to HD, Full HD, 4K, UHD, or other quality levels describe available quality options where supported.

Not every stream or piece of content will be available in every resolution.

Actual playback quality may depend on the original source, your internet connection, device capabilities, player, network congestion, and other technical factors.

9. Payments

Membership fees and available payment methods will be communicated before activation.

Customers are responsible for confirming the membership, duration, number of accounts or connections, and amount before making payment.

• Payment instructions should only be followed through official StreamPlanet communication channels
• Activation may begin after payment has been confirmed
• Currency conversion or third-party processing fees may apply depending on the payment method

10. Refunds

Refund eligibility is subject to StreamPlanet's applicable Refund Policy.

Because streaming memberships are digital services and access may be activated shortly after payment, customers are strongly encouraged to use the available demo before purchasing.

A temporary interruption, individual unavailable stream, device issue, internet problem, or change in a specific source does not automatically establish refund eligibility.

11. Customer Responsibilities

Customers are responsible for using StreamPlanet and any associated setup responsibly and in accordance with applicable laws.

• Provide accurate information when requesting support or setup
• Maintain a suitable internet connection and compatible device
• Keep usernames, passwords, URLs, and access details private
• Do not intentionally interfere with service operation
• Do not misuse demos or repeatedly request access under false information

12. Sharing, Resale and Unauthorized Use

Membership credentials are intended for the customer for whom the membership was activated unless otherwise agreed.

You may not reproduce, redistribute, rebroadcast, publicly perform, resell, sublicense, or commercially exploit access or content unless you have the necessary authorization and legal rights to do so.

Unauthorized sharing or misuse may result in suspension or termination of access.

13. Account and Access Security

Customers are responsible for protecting any credentials or access information provided for their membership.

If you believe your access details have been compromised, contact StreamPlanet support as soon as reasonably possible.

14. Third-Party Players and Services

StreamPlanet may assist customers with compatible third-party players, applications, communication services, devices, or payment platforms.

Third-party products and services operate under their own terms, policies, availability, licensing conditions, and technical requirements.

StreamPlanet is not responsible for independent changes, outages, compatibility decisions, or policies introduced by third-party providers.

15. Acceptable Use

StreamPlanet must not be used in a way that is unlawful, fraudulent, abusive, harmful, or designed to disrupt the service.

You are responsible for ensuring that your use of any service, player, content, or device complies with laws and requirements applicable in your location.

16. Suspension or Termination

Access may be restricted, suspended, or terminated where reasonably necessary in response to misuse, unauthorized sharing, fraud, abusive behavior, security concerns, or serious violations of these Terms.

Where appropriate, we may attempt to resolve legitimate technical or account issues before taking such action.

17. No Guarantee of Uninterrupted Service

We aim to provide a reliable experience, but streaming technology depends on multiple networks, devices, sources, and third-party systems.

StreamPlanet therefore cannot guarantee uninterrupted, error-free, or continuously available service at all times.

18. Limitation of Liability

To the extent permitted by applicable law, StreamPlanet will not be responsible for indirect, incidental, or consequential losses arising from circumstances beyond our reasonable control, including internet outages, incompatible devices, third-party service interruptions, or unavailable individual streams.

Nothing in these Terms excludes any rights or liability that cannot legally be excluded under applicable law.

19. Changes to Memberships or Services

StreamPlanet may update plan names, features, pricing, supported regions, bundle options, device options, player arrangements, or other aspects of the service over time.

Material changes affecting an active membership may be communicated where reasonably appropriate.

20. Changes to These Terms

We may update these Terms of Service to reflect changes to our website, memberships, technology, operating practices, or applicable requirements.

The latest version will be published on this page together with its revision date.