Test first. Choose confidently.

1. Free Demo Before Purchase

StreamPlanet offers eligible prospective customers a free demo so they can evaluate compatibility and the general viewing experience before purchasing a membership.

We strongly recommend testing the service on the device and internet connection you intend to use.

• Check device compatibility
• Test your internet connection
• Review available content relevant to your needs
• Evaluate general playback performance
• Ask our team any questions before payment

2. Digital Memberships

StreamPlanet memberships are digital services that may be activated shortly after payment is confirmed.

Once access has been successfully activated and delivered, the membership is generally considered supplied and is normally non-refundable, except where otherwise required by applicable law or where the circumstances qualify under this policy.

3. When a Refund May Be Considered

A refund or other appropriate resolution may be considered in situations such as:

• You were charged more than once for the same purchase
• An incorrect payment amount was processed due to a confirmed billing error
• Payment was received but StreamPlanet was unable to provide the purchased access
• A qualifying technical issue on our side prevents reasonable use and cannot be resolved by our support team
• A refund is otherwise required under applicable consumer law

Each request may be reviewed according to the specific circumstances and available account, payment, and support records.

4. Situations That Normally Do Not Qualify

A refund will generally not be provided solely because of:

• A change of mind after activation
• Failure to use the available demo before purchasing
• Your internet connection being too slow or unstable
• Wi-Fi congestion or local network problems
• An unsupported, outdated, or incompatible device
• Incorrect installation or player configuration on the customer's device
• An individual channel, event, movie, series, or source being temporarily unavailable
• Temporary buffering or interruption affecting only part of the service
• A particular stream not being available in the resolution you expected
• Changes in a third-party application or player
• Failure to follow reasonable troubleshooting or setup instructions

5. Stream and Catalogue Availability

Streaming catalogues are dynamic. Individual live feeds, events, channels, movies, series, regions, and resolutions may change, become temporarily unavailable, or vary by source.

The temporary or permanent loss of an individual stream or a limited part of the catalogue does not automatically make an entire membership eligible for a refund.

6. Internet and Device Issues

Customers are responsible for maintaining a suitable internet connection and compatible device.

Playback can be affected by factors outside StreamPlanet's control, including internet speed, Wi-Fi signal, ISP routing, router performance, device hardware, storage, memory, operating system, and player compatibility.

Problems caused primarily by these customer-side factors normally do not qualify for a refund.

7. Temporary Service Interruptions

Streaming services depend on networks, sources, devices, and third-party infrastructure.

Short-term outages, maintenance periods, temporary source failures, event-related congestion, or isolated interruptions do not normally qualify for a full refund.

Where a material issue persists, customers should contact support so that troubleshooting or another appropriate resolution can be attempted.

8. Third-Party Player Licenses

Certain annual memberships may include activation of a compatible third-party premium player for one supported device.

Once a third-party player license has been purchased, assigned, or activated for a customer, that portion of the service may not be reversible or refundable where the third-party provider does not allow cancellation or transfer.

Player availability, compatibility, and licensing conditions remain subject to the relevant provider's own rules.

9. Duplicate or Incorrect Payments

If you believe you were charged twice or paid an incorrect amount, contact us as soon as possible.

Once the payment record is verified, an appropriate correction or refund may be arranged where applicable.

10. Before Requesting a Refund

If your request relates to a technical issue, please give our support team a reasonable opportunity to diagnose and resolve the problem first.

We may ask for information such as:

• The membership purchased
• Your device type
• The player or application being used
• A description of the problem
• Relevant screenshots or error messages
• Basic network or troubleshooting information

11. How to Request a Refund Review

Contact StreamPlanet through our official Contact page and provide enough information for us to identify the relevant purchase and understand the reason for your request.

Refund requests should be submitted as soon as reasonably possible after the issue arises.

We may request additional information before completing the review.

12. Approved Refunds

Where a refund is approved, the method and processing time may depend on the original payment method and any third-party payment provider involved.

Bank, card, payment-platform, cryptocurrency, or currency conversion fees imposed independently by third parties may not always be recoverable.

13. Partial or Alternative Resolutions

Depending on the circumstances, a reasonable resolution may sometimes involve troubleshooting, replacement access, correction of the setup, another available source, service extension, or another mutually appropriate solution rather than a monetary refund.

Any such resolution will depend on the circumstances of the individual case.

14. Abuse and Fraud

Refund requests involving fraudulent payments, abusive demo use, unauthorized sharing, deliberate misuse, false information, or other violations of our Terms of Service may be declined where permitted by law.

15. Your Legal Rights

Nothing in this Refund Policy is intended to remove or limit consumer rights that cannot legally be excluded under the laws applicable to you.

Where mandatory consumer protection law provides greater rights, those requirements will apply.

16. Changes to This Policy

StreamPlanet may update this Refund Policy as our memberships, website, payment methods, technology, or operating practices evolve.

The latest version will be published on this page together with its revision date.